The Social Security Administration (SSA) has issued an important new alert that affects millions of Americans. If you or someone you know receives Social Security benefits—whether for retirement, disability (SSDI), pensions, survivors, or medical reasons—there is a mandatory digital update that must be completed by March 29, 2025.
This requirement is part of the federal government’s push to improve cyber security by switching all SSA users to a Login.gov system. If this step is missed, beneficiaries may lose access to essential online services, and delays in benefit payments could occur.
What Is the New SSA Login Requirement?
Starting March 29, 2025, SSA will no longer allow access to the “My Social Security” portal unless it is linked to Login.gov. This move is aimed at improving data protection and preventing identity theft. Users who created their account after September 18, 2021 are already using Login.gov or ID.me and do not need to do anything.
However, if you made your SSA account before that date, you must complete the migration process as soon as possible.
What Happens If You Don’t Link Your Account?
The good news is that your Social Security payments will not stop automatically after the deadline. But here’s what could happen:
- You’ll lose access to online services like updating your bank details or downloading official documents.
- You’ll be unable to report address changes or fix errors online.
- This could result in delayed or misdirected payments that would then require in-person or mail-based corrections.
Basically, without updating to Login.gov, simple online tasks could turn into long procedures.
Who Must Update Their SSA Login?
Around 54 million people still need to complete the login update. This includes older adults, many of whom may not use the internet regularly.
According to Pew Research, 22% of seniors do not use the internet. This has raised concerns among groups like AARP, who worry that this change could make it harder for the most vulnerable people to manage their benefits.
Is Help Available for Those Without Internet?
Yes. The SSA has said that in-person services will still be available at its 1,230 offices across the country. However, it’s important to note that due to budget cuts, 26 more offices will close in 2025, adding to the 43 closures since 2022. There has also been a 12% drop in SSA staff, increasing call wait times to nearly 38 minutes.
If you don’t have internet access, you can still authenticate your account using:
- Email or landline phones
- Help from public libraries or community centers
- Support from family, caregivers, or local volunteers
How to Link Your SSA Account with Login.gov
The process is simple and takes less than 15 minutes, according to the SSA. Just follow these steps:
- Visit Login.gov
- Create an account if you don’t have one
- Link your My Social Security account
- Verify your personal information
- You’re done!
If you need help, call the Login.gov Help Center at 1-855-562-4652 or SSA’s customer service at 1-800-772-1213.
Why This Change Matters
Even though the change won’t reduce or stop your benefits immediately, failing to update your account can cause serious issues in managing your payments. You could face:
- Delays in updating bank accounts
- Missed notifications
- Extra paperwork
- Lost time due to physical office visits
So it’s better to act now and complete the login update before the deadline.