The policy was implemented after foodies complained on social media and begged the chain to back the food.
Pushback from fans can sometimes persuade an entire chain to change its mind.
This is exactly what happened to Casey’s after it admitted to doing a “bad thing” by removing the item that served as a “identity” for its customers.
Casey’s is referring to the BBQ Brisket Pizza, which was recently taken off the menu.
After much outcry on social media, the item is now available for a limited time.
The chain issued an apology statement on Facebook: “First and foremost, we owe you a huge apology.
“We apologize for removing the BBQ Brisket Pizza from our menu.
“We understand it was more than just food; it was an identity, a deeply personal connection between you, melted cheese, and slow-smoked perfection.
“Thanks to your DMs, TikToks, and general unhinged BBQ devotion – we are officially bringing it back.”
It is unclear why the pizza is only available for a limited time, or whether this could be extended given the demand.
FAN DEMAND
Many passionate customers praised the pizza in online comments, which pushed Casey’s to make the switch.
One person stated, “The last time I got a pizza from there, it had almost nothing on top of it.
“I called in to complain and was told there is nothing they can do.”
Another person commented: “One of the best pizzas I have ever eaten was the barbecued beef.”
Following several fan comments, Casey’s even labeled the menu removal as a “bad thing.”
COSTCO CRITICS
While customer feedback can sometimes result in positive change, it can also spark heated debates and general disappointment.
According to the US Sun, Costco has raised the price of the Hot Turkey & Provolone Sandwich to $6.99.
While it is unclear why the change was made, fans are dissatisfied with it and took to Reddit to express their feelings.
The thread’s starting Reddit post from Friday read: “Turkey provolone is 75 percent more expensive; it used to be $3.99.
“For me, the appeal was that you could get a decent meal for a low price.
“But now around this price you can get better meals elsewhere.”
Costco classic food court items
- Hot Dog with Soda – $1.50
- Pepperoni or Cheese Pizza slice – $1.99
- Rotisserie Chicken Caesar Salad – $6.99
- Turkey and Swiss Sandwich – $6.99
- Double Chocolate Chunk Cookie – $2.49
One commenter suggested that the change could be due to rising produce costs.
They wrote, “Food courts are already understaffed.”
“Can not bring back fresh produce to put on the pizza, so we have to hire more people for a very low margin product.
“As for the churros, cookies are probably easier to ship frozen which also cuts down on prep time.”
Cheese is one of many items being affected by tariffs, implying that Costco had to raise the price to continue producing it.
The US Sun contacted Costco for clarification on the price increase, but has yet to hear back.